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Current Openings

We are accepting resumes with cover letter for the following open positions at Ronald McDonald House New York:

Purpose/Role

The Director of Major Gifts advances the mission of Ronald McDonald House New York (RMH-NY) by increasing the level of involvement and philanthropic commitment from individuals through prescribed levels of giving. This position will be responsible for the planning and implementation of programs, projects, and activities designed to seek, receive and administer significant charitable investment through individual, principal and planned gifts including stewardship. This position reports to the Director of Development and supports the leadership guidance for the team.

Essential Functions
  • Maintain and further develop a long-term major donor program that results in the solicitation and closing of five-, six-, and seven-figure gifts; maintain a portfolio of 200+ major donors, energize the leadership giving society, create opportunities for donor cultivation and stewardship, and explore planned giving opportunities
  • Expand the number of individuals and families in the donor pipeline by researching potential donors, qualifying their capacity, and moving them through the cultivation to solicitation process; build and maintain and manage key relationships with current, past and potential donors
  • In coordination with other leadership, work one-on-one with board members to introduce new prospects to the House, write talking points, organize meetings/tours and assist in identifying new board members
  • Support the Director of Development with oversight, leadership and informal coaching for the Development Team while inspiring innovate approaches to fundraising; provide direct supervision to the Donor Relations Associate and Donor Database Coordinator
  • Develop and monitor consistent mechanisms for reporting Major Gift Program results, producing reports for senior leadership and benchmarking both internally and externally
Responsibilities 
  • Work with the Director of Development to development strategic plans, establish financial goals, benchmarks and reports to present to RMH-NY leadership team and Board of Directors
  • Serve a key leadership role in the organization; work closely with the President and Chief Executive Officer; partner with other key members of staff to develop opportunities for donor engagement
  • Assist in the implementation of programs to solicit philanthropic support from corporate sponsors and foundations; working closely with other program Directors throughout the organizatio
  • Stays abreast of philanthropy trends and issues affecting philanthropy in all established interest areas of Ronald McDonald House New York
  • Partner with all staff to ensure significant donors with multi-year solicitation, cultivation and stewardship plans and attend each event
  • Work with respective team leads around signature RMH-NY events to cultivate prospective donors, engage with current donors and revitalize past donors
    Qualifications and Competencies
    • Minimum seven (7) years of fundraising experience including at least three (3) years of direct Major Gifts experience
    • Demonstrated expertise in major gift fundraising methodologies, planned giving modalities and stewardship with a strong track record of securing a minimum of six-figure gifts
    • Knowledge of philanthropy landscape and trends, particularly in NYC
    • Supervisory experience with leading a team; performance management and development
    • Superb communication skills (written, verbal and interpersonal) with an ability to communicate in a timely and appropriate fashion
    • Strong presentation and public speaking skills; experience giving tours or demonstrations a plus
    • Ability to be intimately informed to leverage skills in: agility with negotiations/requests, intuitive toleverage resources, and clarity to see new opportunities possible for creation
    • Flexible work-style with ability to adjust priorities, multi-task, meet deadlines and manage timeappropriately in a dynamic environment
    • Team-oriented focus; tuned-in and engaged with the needs of the department and organization
    • Hospitable personality: welcoming, positive demeanor, resourceful, attentive, compassionate,observant, intuitive and engaging
    • Polished and professional with the ability to garner trust and confidence of senior staff, including program leaders, board members and donors
    • Demonstrated networking skills adept in meeting new people, creating connections and winning them over
    • Successful experience working with C-suite members from Fortune 100 companies, institutional leaders, and high net worth individuals
    • Excellent attention to detail, well-organized, and ability to collect and manage qualitative and quantitative data
    • Self-motivated strategic thinker with a proven record working independently and achieving results
    • Strong knowledge and experience with Microsoft Office Suite (Outlook, Excel, Word); other central database platforms (e.g. Raisers’ Edge) a plus
    • Knowledge of additional language(s) a plus
    • Must be able to work some early mornings, nights, weekends and holidays for key events
    Summary/Objective

    Work with the Director of Communications and Volunteers to manage the Volunteer Program at the Ronald McDonald House New York. Actively supervise, communicate, schedule, and coordinate community, individual, and corporate groups relationship management. The ongoing goals for this position are to sustain the extensive volunteer program and leverage all resources.

    Roles/Responsiblities 
    Essential Functions: 
    • Uphold policies concerning eligibility of people permitted to use the Family Room.  Imperative to maintain communication with key medical staff and relevant personnel as well as  parents/legal guardians of pediatric patient. 
    • Responsible for enforcing operations, procedures and policies
    • HealthManage and supervise Corporate and Community Group Volunteer Program including critical communications, coordination of House calendar, application processing, welcoming groups, leading House tours, overseeing volunteer activities, thank you emails and follow up
    • Coordinate volunteers’ selection process, onboarding and training to meet the needs of RMH-NY
    • Manage full Volunteer calendar bookings of signature programs: Days of Service, Meal Programs, Nightly Volunteer Teams and special events
    • Manage Volunteer logistics, requests, activities, supplies, administrative and compliance needs through timely and frequent communication
    • Monitor volunteers’ activities, attendance and performance; intervene where appropriate
    • Ensure volunteers’ compliance for eligibility standards and adherence to RMH-NY policies
    • Support fundraising and community engagement activities through event management and donor relationship management
    • Cultivate and engage with new corporations and continue to engage corporate and community groups following volunteer experience
    • Assist and supervise signature programs and special events as needed which may require heavy lifting
    Responsibilities:
    • Manage and supervise approximately thousands of annual volunteers: managing House calendar, purchasing supplies, communicating House updates to teams and families, coordinate field trips, supervise and evaluate the work of volunteers and team leaders while ensuring appropriate activities for families
    • Drive volunteer training, development and appreciation activities: plan and execute orientations, training days, mixers and major events (e.g. Recognition Dinner, Hope Awards)
    • Work across departments to support requests for volunteers and especially with the Operations Department including Family Support to assess needs, coordinate all related volunteer activities, and ensure smooth running events
    • Implement new ways to engage volunteers and offer consistent trainings
    • Serve as the lead point person for the Annual House Block Party; coordinate interdepartmental logistics, organize and assign staff and volunteer schedules and activities
    • Corporate engagement: work with current or new corporate volunteer groups to gain sponsorships, donations, or gifts in-kind, and partner with other team members and departments to further build relationships
    • Support annual fundraising volunteer event: manage communication with volunteer committees and teams, manage registration and various activities (raffles, silent auction, funding pages), drive promotions to volunteer groups, assist with all event logistics
    • Manage Raiser’s Edge database by inputting all donations; track and update financial reports(e.g. $400,000 in cash) 
    • Support the Director of Communications and Volunteer with database management and budget and creation and maintenance
    • Assist with letter writing, generating reports, newsletters, and editing for all other House communications
    • Assist at various media events; serve as a spokesperson for Ronald McDonald House New York at internal or external events, presentations to corporations, and with staff and stakeholders
    • Serve as a Manager on Duty (MOD) at least once a year for a national holiday or upon request (with advanced notice)
    • Serve as a resource for families, guests, staff, donors, and other community members
    Qualifications & Competencies
    • High school diploma or equivalent accepted with at least 4 years relevant work experience; Bachelor’s degree preferred in a related field (Communications, Hospitality, Marketing, or Business Management)
    • At least 3 years of experience working with volunteers/event management/fundraising or a related field
    • At least 3 years of supervisory experience with leading a team, training, scheduling, and performance management and development
    • Hospitable personality: welcoming, positive demeanor, resourceful, attentive, compassionate, observant, intuitive and engaging
    • Superb communication skills (written, verbal and interpersonal) with an ability to communicate in a timely and appropriate fashion.
    • Responsible and experience managing 6-figure budgets while ensuring security and confidentiality
    • Flexible work-style with ability to adjust priorities, multi-task, and manage time appropriately in a dynamic environment
    • Team-oriented focus while also demonstrating initiative and independence
    • Excellent attention to detail, well-organized, and ability to collect and manage qualitative and quantitative data
    • Able to stand/walk/bend/climb stairs for extended periods of time
    • Able to lift/push/pull/carry up to 20 pounds
    • Must be able to work some early mornings, nights, weekends and holidays
    • Extensive knowledge and experience with Microsoft Office Suite (Outlook, Excel, Word); other software platforms a plus
    • Knowledge of additional language(s) a plus
    Summary/Objective

    Van Drivers at the Ronald McDonald House New York (RMH-NY) serve as Operations Associates. Operations Associates are responsible for providing full support across various roles within the Operations Department. This Associate often serves as the first point of contact for families and will be responsible for maintaining a nurturing environment with guests, volunteers and other staff members. This person is a passionate contributor to the success of the House that strives to deliver a seamless circle of support to each family.

    Essential Functions: 
    • Drive RMH-NY vehicles to and from, partnering hospitals, schools and other community partners; dropping off and picking up passengers, donations or supplies
    • Execute the functions of the role while calmly operating under pressure with a sense of urgency in order to multi-task and balance the needs of the families
    • Help passengers in and out of vehicles when needed; load and unload materials for pickup and delivery while ensuring distribution to proper storage areas
    • Support housekeeping team with cleaning duties (mopping, sweeping, trash removal) of public spaces including restrooms, kitchens, dining room
    • Provide timely and thorough documentation, logs, maintenance sheets, and incident reports; retain and submit receipts for tolls, gas and tickets
    • Daily cleaning and proactive maintenance of vehicles (inside and outside) to ensure a sanitary environment and safety of the vehicles
    • Maintain professional relationships, discretion, and confidentiality with all passengers, guests, and community partners: notify management of inappropriate activities
    • Position requires the ability to sit, stand, and bend for extended periods of time; the ability to lift, push, pull or carry items weighing up to 50 lbs.
    Responsibilities:
    • Communicate effectively with front desk and management regarding the coordination and status of transport for guests and staff in a timely manner
    • Support management and all other departments with various activities, projects, and events.
    • Set up and breakdown equipment and material for in-house events and functions 
    • Monitoring and rotation of stock inventory; maintaining adequate supplies or components before depletion in all storage locations
    • Be attentive and observant of all parts of the facility and operations to ensure a safe and secure environment for all guests and volunteers; report violations or concerns in a timely fashion
    • Serve as a resource for families, guests, staff, volunteers, donors and other community members
    Qualifications & Competencies
    • Must have a valid Driver's License for 5 consecutive years and NYS Driver’s License for at least 2 years with a clean motor vehicle record, clear background, and clear drug test
    • Must work weekends and holidays; willing to work flexible hours and some overtime as needed
    • Must have a GED or a High School Diploma
    • Must be able to sit, stand, and bend for extended periods of time; and able to lift, push, pull or carry items weighing up to 50 lbs.
    • Strong verbal communication skills; positive and respectful interpersonal skills
    • Ability to remain professional yet compassionate when interacting with families in crisis
    • Ability to calmly operate under pressure with a sense of urgency in order to multi-task and balance the needs of the families
    • Hospitable demeanor when interacting with guests and community partners
    • Ability to collaborate and participate as a flexible, responsive team member
    • Ability to work independently, make decisions, problem solve, and adhere to priorities
    • Must be adaptable to changes of routes, schedules, and needs of passengers and staff
    • Working knowledge of computer software (Microsoft Office, CRM systems)
    • Experience working with children, people with disabilities or illness a plus
    • Bi-lingual is a plus
    Summary/Objective

    The Development Coordinator reports to the Director of Development and is a member of the Development Team. This position drives the administrative, logistics, tracking and correspondence needs for the department and fundraising events throughout the year.

    Essential Functions: 
    • Maintain day-to-day administrative needs including communications, files, records, materials and office supplies for the Development Department
    • Send detailed and personalized correspondence with senior level C-suite clientele including mass mailings utilizing mail merge technology; sending thank you letters, requests, action items, or campaigns
    • Process monthly invoices, track payments and deliverables from vendors specific to the department; sending applicable reports to the Director for budgetary tracking
    • Detailed data entry into Raiser’s Edge recording specific contact information and demographics; ensure consistency, uniformity, and consolidation of information with peers
    • Create reports and gather analytics to inform and drive content used for internal and external communications including messaging for donors, board reports, and campaigns
    • Act as the front-line customer service representative for all internal and external inquires; appropriately redirect and prioritize all phone calls, emails or requests
    • Work closely with staff and consultants to provide hands-on support at numerous events with planning and on-site execution
    Responsibilities:
    • Work with Finance/Accounting Department to record monetary donations into Raiser’s Edge software (checks/charges) received from fundraising events
    • Support event logistics: coordination of materials, collateral distribution, communication with event planners, vendors and attendees, relevant reporting
    • Generate tailored invoices for accounts receivable tracking payments and deliverables for the department
    • Lead data entry and updates on internal Dashboard; posting status updates and progress on numerous projects daily; assist with training of other staff on utilization
    • Serve as main contact between with the State Registration vendors to facilitate contract updates, signatures, etc.
    • Create necessary materials for events including name badges, auction bid sheets, agendas, programs and various promotional materials
    • Monitor department promotional materials to help ensure a centralized message; working closely with consultants, design firm and internal stakeholders on flyers, save-the-dates, signage, etc.
    • Support with gathering and organization of key materials for board meetings and audits
    • Server as main administrator and contact for matching gift platform; help ensure donor gifts are being matched and answer questions regarding the process
    • Secure catering, florist, messenger or other services as requested
    • Be attentive and observant of all parts of the facility and operations to ensure a safe and secure environment for all staff and guests; report violations or concerns in a timely fashion
    • Serve as a resource for staff, families, guests, volunteers, donors and other community members
    Qualifications & Competencies
    • High School diploma or GED required; Bachelor’s Degree preferred
    • Minimum of 3 years' experience working in related fields; experience with C-suite level or donor relations preferred
    • Stellar attention-to-detail and organization skills especially as it relates to record-keeping and correspondences
    • Exceptional verbal and written communication ability with successful interpersonal skills and the ability to interact with colleagues, donors, and leaders at all levels are required
    • Demonstrated ability to manage digital records; experience with Blackbaud’s Raisers Edge or any CRM platforms or similar databases preferred
    • Knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint/Publisher) required; Adobe Photoshop & Illustrator, InDesign, and Canva preferred
    • Team-oriented, hospitable and customer service focused personality displaying a professional and friendly demeanor; ready to jump in and support the team and organization
    • Excellent time management skills needed to handle multiple, concurrent projects with strict deadlines; ability to operate under pressure
    • Experience with accounts payable/receivable, invoicing, budgets, or expense reports preferred
    • Knowledge of Development Department functions including fundraising nuances and donor relationship building a plus
    • Must be able to work some evenings, weekends or holidays for events
    • Notary a plus
    Summary/Objective

    The Programs Associate works in the Wellness Center and supports wellbeing programming and needs for families. This Wellness Associate in the Programs Department primarily supports activities in the Blavatnik Family Foundation Wellness Center, RMH-NY Playroom and other relevant events. The Wellness Associate oversees volunteers, maintains a clean, appropriate and safe environment for all guests and acts as front-line personnel for the department.

    Essential Functions: 
    • Work closely with the Wellness Manager to ensure the needs of activities in the Wellness Center are met including coverage, staffing, and supplies while supporting the Programs Manager with relevant requests
    • Monitor and engage with young children while caregivers are participating in activities
    • Work with the Wellness, Programs and Family Support teams to promote activities and programs to the families
    • Clean and maintain a superior space in all areas of the Blavatnik Family Foundation Wellness Center and Lower Level Lounge to ensure a welcoming and safe environment
    Responsibilities:
    • Cultivate, train and engage volunteers to ensure standard operations procedures and expectations are being met
    • Address support for families’ emotional and social challenges; direct families to appropriate resources for coping and stress management
    • Ensure that all guests who visit the Blavatnik Family Foundation Wellness Center and Lower Level Lounge experience a supportive and nurturing environment
    • Assist in providing input to grow and improve all Programs that support the unique families within the House
    • Handle waivers, records, flyers and sign-up sheets related to the program assigned and place all information; maintain necessary inventory levels including organizing necessary supplies
    • Create dedicated space in the Wellness Center for children’s activities while caregivers are participating in the programming
    • Provide first-hand knowledge of Programs’ outcomes to determine best practices and modifications needed to the Wellness Manager
    • Support reporting needs for the Wellness Manager by gathering data and other qualitative information
    • Answer resident, guest or employee questions and address requests
    • Determine the usability and appropriate implementation of donated and used items
    • Schedule activities, identify metrics, and track attendance of programs
    • Be attentive and observant of all parts of the facility and operations to ensure a safe and secure environment for all staff and guests; report violations or concerns in a timely fashion
    • Serve as a resource for families, guests, staff, volunteers, donors and other community members
    Qualifications & Competencies
    • Must be able to work weekends
    • High School Diploma with 2 years of relevant experience or B.A. in relevant coursework
    • 2 Years of relevant experience working with children or families
    • Hospitable personality: welcoming, positive demeanor, resourceful, attentive, compassionate,
      observant, engaging, sensitive, team-oriented while also demonstrating independence and
      initiative
    • Strong communication skills: written, verbal and interpersonal
    • Demonstrated ability to maintain confidentially and poised composure to work with families
      or guests in crisis or high-pressure circumstances
    • Flexible work-style with ability to adjust priorities, multi-task, and manage time appropriately
      and work in a dynamic environment
    • Knowledge of health, wellness, and nutrition is preferred
    • Desire to learn and implement new and changing wellness activities
    • Experience and proficiency with Microsoft Office skills (Excel/Word/PowerPoint)
    • Ability to lift/push/pull/carry up to 25lbs.
    • Bi-lingual preferred (English/French/Creole/Spanish)

    Click here to apply to become a part of the Ronald McDonald House NY. Should you have any questions, please reach out to the Human Resources Department, careers@rmh-newyork.org. Only complete applications will be considered.


    Don't see what you are looking for but still want to make a difference? Check out our volunteer opportunities here.

    Equal Employment Opportunity

    Ronald McDonald House New York believes that all employees are entitled to Equal Employment Opportunity. We do not discriminate against employees or applicants for employment because of race, color, creed, religion, sex, gender, age, marital status, national origin, sexual orientation, disability, veterans, citizenship status, or any other legally protected characteristic while meeting the mental and physical requirements for the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.