Yesterday, the Ronald McDonald Family Room at Kings County Hospital was filled with warmth, laughter, and a shared sense of support as caregivers, volunteers, and staff gathered for a relaxed afternoon in honor of Black History Month. The Family Room, a sanctuary for caregivers whose little ones are receiving treatment in the hospital’s NICU, provided a space for reflection, connection, and celebration. Caregivers from Brooklyn to Grenada came together, each with a unique story, but all drawn to the Family Room as a place of peace and restoration before returning to their babies down the hall.
Safira in Surround Sound
Safira is the coordinator of the Ronald McDonald Family Room at Kings County Hospital. She is a natural workhorse, always has an ear willing to listen, and even better with the thoughtfully assessed, but straight-forward advice she employs for caregiver or volunteer alike. Safira has made the Family Room at Kings County a unique, inviting, calm and fun place of respite that is just off the NICU, but as far as the vibes, it couldn’t feel further away from the stress and strain the hospital can push upon you.
For the Black History Month event, balloons and signs and decoratives were built and scattered around the room, t-shirts in honor of the month were made and worn, soft music whistled underneath boisterous conversations, food was ordered and delivered for everyone to enjoy, two different pins were worn by everyone in the room, and overflowing gift bags were propped by the front door ready to go with each visitor as they left the festivities and ventured back into the unknown of the hospital.
Safira, with the help of her incredible volunteers, created a simply wonderful event in honor of Black History Month. Her attention to detail and so much thoughtful skill went into hitting all the right notes at the event. And she did.
A Volunteer’s Perspective: Una’s Story
One of the dedicated volunteers at Kings County, Una, shared her experience of working in the Family Room. Having been a volunteer for several years, Una’s passion for helping others is evident in every interaction she has with caregivers who visit the space.
“I love to help,” she said with a warm smile. “When parents come in, sometimes they just need someone to listen. They’re stressed, they’re worried, and this room gives them a chance to breathe.”
Before retiring, Una worked at the Marriott Hotel in Manhattan for 29 years. After retiring, she wanted to give back to the community and found a home at the Family Room. Before the COVID-19 pandemic, she volunteered up to five days a week. Now, she continues to dedicate three to four days weekly to supporting caregivers. “I enjoy what I’m doing,” she said. “It’s amazing how much a simple conversation can help someone feel a little lighter.”
A Place of Comfort and Support
For caregivers navigating the emotional journey of having a child in the NICU, the Family Room provides much-needed relief. The space allows them to take a moment to recharge, grab a snack, and engage in lighthearted conversations with staff and volunteers.
One caregiver shared, “When I first walked in, I didn’t know what to expect. But then Una greeted me, and suddenly, I felt at home.”
Another mother, whose baby has been in the NICU for several weeks, emphasized the importance of having a space like this. “It’s hard to leave my baby, even for a moment. But knowing I can come here, just a few steps away, makes all the difference.”
The Family Room Through the Years
The Ronald McDonald Family Room at Kings County has seen its share of changes over the years. Before the pandemic, the room was often bustling with caregivers coming and going throughout the day. The impact of COVID-19 temporarily shut its doors, but the commitment to supporting families never wavered.
Una reflected on the shift, noting that while things have changed, the room’s purpose remains the same. “Before COVID, we had more families coming in. But even now, the ones who do come, they truly appreciate it. They need this space.”
Encouraging More Families to Step In
Despite the undeniable benefits of the Family Room, some caregivers are hesitant to step away from their child’s bedside, even for a short while. When asked how she encourages nervous caregivers to visit, Una’s response was simple: “Just come in and talk. We listen. That’s the most important part.”
This message of reassurance is a testament to the Family Room’s mission—to provide a haven where caregivers can find a sense of normalcy amid the challenges they face.
Looking Ahead
As Black History Month is celebrated, the Family Room at Kings County stands as a reminder of the strength found in community. The shared history, resilience, and support among caregivers and volunteers like Una create an environment where families feel seen, heard, and uplifted.
For many, the Family Room is more than just a space—it is a source of comfort, a place of connection, and a testament to the power of kindness. And thanks to the dedication of volunteers like Una, its impact will continue to be felt by caregivers for years to come.
Join Us
The Ronald McDonald Family Room at Kings County Hospital is always looking for volunteers who are eager to make a difference. If you’re interested in giving back and becoming part of a compassionate community, consider joining us. Your support can bring comfort and care to families when they need it most.
Congratulations on a very successful Black History Month event. Can’t wait to visit for the next one.
Celebrating Black History at the Ronald McDonald Family Room at Kings County Hospital
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